The Rose & Crown

Alcester Road, Portway, Birmingham, B48 7JD - View on a map
01564 822 166.

Details
Overall 2.8
Food 0.0
Service 3.0
Atmosphere 8.0
Value 0.0

your comments review this restaurant

My wife, my mother in law and a friend visited the Rose and Crown at approx 8.30pm on saturday 22nd September 2012. We wanted somewhere pleasant for a drink and a chat and made our choice after a visit a few weeks previously by my wife and I when we found, although not very busy to be just the ticket.

To our surprise the place was packed but we made our way to the bar and were promptly served. However, once we had found somewhere to sit and get comfortable we were approached by a gentleman in a suit who informed us that the whole place had been booked for a private party and we would have to finish our drinks and leave. We apologised and told him we did not see any signs to which he replied there were. My wife approached a member of staff as this was very embarassing for all concerned. We were told by the bar person that we should have phoned to check whether the place was open to the public before visiting as apparently they have a lot of private bookings on saturday evenings.

As we left we checked for signage. There was an A4 sheet of paper stuck to the inside of one of the entrance doors,obscured by a group of people smoking.

This whole episode could have been avoided by simply having a member of staff on the door.

I don't know anyone who checks whether or not there is a private function before visiting a bar or indeed checks the entrance before entering to see if the they are allowed in.

We will not be returning just in case. We continued our evening at the "Red Lion" at Earlswood which was very relaxing.
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Paul W. Kings Norton.
Overall rating 3 stars
Food 0 | Service 3 | Atmosphere 8 | Value for money 0
Sunday, September 23, 2012

Delightful experience, very warm and welcoming with a very luxurious feeling restaurant area. Waiting staff were very attentive and polite and service was exceptional.

As for the food, generous portions, very well cooked and presented and tasted delicious at a reasonable price, good range of dishes aswell which prompts returning at the earliest opportunity.

Cannot fault anything
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Overall rating 10 stars
Food 9 | Service 10 | Atmosphere 10 | Value for money 10
Sunday, January 29, 2012

I sent an email to the manager on the 23rd December, i have not had any acknowledgment at all, so i feel i have given long enough for the manager to contact me, or that he will be contacting me about my complaint.

On Sunday 18th Dec, my husband, myself our son and young grandson visited the Rose and Crown at lunchtime, we decided to have the set menu 3 courses for £14.95 and a childs meal, the restaurant is very pleasant and nicely decorated, it was going to be a Christmas treat for our son and his young son.

Two of us ordered the garlic mushrooms and one prawn cocktail as a starter,when they came they were nicely presented, however the garlic mushrooms were obviously of the frozen kind and not done on the premises, and if they were they should have been done in breadcrumbs not greasy batter, the prawns were chewy as if they had been defrosted in a microwave.

We ordered 2 Turkey dinners and one beef, the beef was cut very thick, the roast potatoes were really soft and not crispy at all, very watery, we were each given a bowl of vegatables consisting of a few carrots,peas and shreds of cabbage,not very nice at all.The turkey was cut so thick, i took it home for my 2 cats.

We ordered 2 waffles, which were okayish,although they had a very small amount of ice cream on them,and one crumble and custard,very small portion and watery horrible custard.

Not once during the course of our meal were we asked if everything was okay,although we were constantly pestered 'would we like more drinks' even though all 3 adults still had drinks in their glasses.

When the bill came it was £69, then the waitress asked if the meal was okay, i told her that the main course was not very nice, to which she gave me a dirty look and said i'll tell the chef.

I am not a complaining type of person normally, but feel that the meal was disgusting and for the amount of money spent, it also spoiled the treat for our son and his little boy.

The waitress also needs to have some training on how to treat customers, she was not very pleasant even before i commented at the end of the meal, and she made us feel like we were a nuisance!

The next day we had a rranged to meet some friends at the Plume and Feathers on the Stratford Road, Shirley, we had a carvery for £3.99 each it was beautiful as always,so for £14.95 per head then the Rose and Crown should be able to offer decent food.
Comment on this reader review

MRS L TAYLOR
Overall rating 2 stars
Food 1 | Service 1 | Atmosphere 5 | Value for money 0
Monday, January 02, 2012

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