Frankie & Benny's (Great Park)

me and my boyfriend went for lunch here and the food was good but more so we was served by a duty manager i think , tall , blue shirt black hair , he made us feel welcome , told us everythink we needed to now frm the soup to the specialties and drinks he was friendly and just went that extra mile to make customers feel welcome really good thankyou .
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elizabeth
Overall rating
Food 4 | Service 9 | Atmosphere 9 | Value for money 7
Tuesday, September 01, 2009

If you are a lover of food do not go here, if you like good service do not step foot in the door.

The food is awful and the service is not much better. If on Valentines night you wish to split from your love this is the place to go as they will never speak to you again

Rubbish food that is very overpriced
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Overall rating
Food 0 | Service 0 | Atmosphere 0 | Value for money 0
Sunday, February 01, 2009

If you like 1950's american music /style and are not too fussy about the food quality, this is a place to experience.

Best not to go if you are in a rush though as the service is very slow. From entering the restaurant to food being served took around an hour and a half for us, even though the restaurant only seemed moderately busy. Almost three hours for two courses!

Their practice of leaving food under the hot lights while other parts of the order are being cooked makes some of the meals a little dry and luke warm by the time they arrive at the table.

Kids meals are good value and there is plenty in the goodie bag to keep them occupied, which helps considering the length of time waiting for the food. The adult meals are overpriced for what you get.
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Lawrence
Overall rating
Food 2 | Service 2 | Atmosphere 6 | Value for money 3
Monday, October 27, 2008

It Was Brilliant. We Have Gone There Loads Of Times, Never Lets Us Down. Great Staff. Brilliant Food. Everything Brilliant. Coming Again Today.
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Kane
Sunday, August 24, 2008

If you expect to walk in off the street and get a table straightaway, think again.

We went recently just after 7pm. Told there would be a 10-15 minute wait,

although plenty of empty tables.

You know the old adage, a dissatisfied customer is a bad advert.

Also had same problem at Chiquito's, Rubery and surprise, surprise they have the same Head Office address as Frankie & Benny's!!

Obviously, have same person teaching them Customer Service.
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C ADAMS
Friday, February 22, 2008

Ive eaten at Frankie and Bennys a few times and the foods good, even though a little pricey. Tonight I have tried to book a party their - after 120 minutes of trying I got through to the busy restaurant, when I said I wanted a table for 8, I was told this was not enough to book for - you needed at least 10 to reserve a table.
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Pad A
Monday, February 04, 2008

I took a recently acquainted Lady Friend to Frankie & Benny's this evening on her suggestion. Parking was excellent, especially on such a wet night. The waitress greeted us in a welcoming manner and we were quickly seated. Our table had a very {{{{{loud}}}}} speaker blaring out songs unsuitable for an evening where gently and enquiring conversation was going to be the main activity.

Our order arrived quickly, but mine was wrong, so the waitress took them both back and returned later with the correct order. My friends food was warm as it had obviously been held while my correct order was made. My meal was excellent but sadly also warm. The Desserts were good and all-in-all the food was reasonable if warm. We then ordered tea and coffee but were informed that they did not sell tea. This was totally unacceptable. The bill was incorrect as I had been charged the price of the wrong order that they had brought to me. The price for this was more than the price for my correct order.

To sum up: Warm main courses at a reasonable price. Desserts good. Staff attitude pleasant and friendly. Seats were uncomfortable with the music blaring out to make any meaningful conversation impossible. Wrong order being brought to the table was slipshod and then to charge the customer incorectly was inexcusable. I will not be going back. Having to cross the road to the Bowling Alley in order to get a cup of tea was a fair sign that Frankie & Benny's lacked the ‘Mine Host’ spirit.
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Tuesday, January 15, 2008

I 'v visited frankies and benny's many time, i love the food and the staff are friendly. Except i came in last week with my boyfriend and we ordered our meals and they toof longer than usuall. Then when they came one meal was wrong. We then had to wait for the meal to come back correct. And because of that we missed our film we were going to watch. im realy disapointed. we are going the cinema next wednesday and we was going to come and have a meal, but i dont want to risk the same happening
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kez
Tuesday, August 28, 2007

We visited at ~ 12:00. The restaurant was nearly empty.

Service started out OK, but as it became far busier everything slowed down.

After waiting over an hour for main courses, which had somehow been lost in the kitchen, we ended up being offered everything for free (with desserts on the house). So, although it started out bad, they did at least make an effort to placate us.
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The Ginger Dog
Sunday, July 15, 2007