Toby Carvery (Streetly)
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I've been going to the Toby Carvery for more than 30 years and during that time I've never had cause for complaint. However, last week I complained about the coffee tasting bitter. I complained to a guy who said that the coffee tasted bad because my husband had been in the bathroom for ''20 minutes'' which was totally untrue and has no bearing on how the coffee would taste. He was quite rude so I asked to speak to the manager - Before I could fully explain what happened she continually interrupted me and told me I had an attitude. She said I had an attitude because I wasn't giving her eye contact and was looking to my right. The whole conversation was very unpleasant. I'm still debating whether I should make an official complaint as this lady has already been demoted recently. Lovely restaurant, good food and no problems with the staff up until now.
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Food 9 | Service 1 | Atmosphere 8 | Value for money 8
Wednesday, September 25, 2013